When challenging employee behavior is not addressed correctly, other employees become resentful, lose respect for your organization’s leaders, and start modeling the problematic employee’s behavior. Employee morale decreases, and your organization’s results and culture suffer. This webinar provides practical strategies for dealing with difficult people and

situations in the workplace. The methods covered in this webinar should offer a path to confidently address difficult employees before the situation gets out of hand.

Learning Objectives:

• Define and discuss different personality types
• Consider differences in work styles and generational approaches
• Use assertiveness and negotiation rather than emotion
• Become familiar with the personalities of people you find difficult and how to interact
• more effectively
• Learn why certain people push your buttons
• Understand and recognize the key themes that make conversations difficult
• Learn to prepare effectively for a difficult conversation
• Confront someone calmly and respectfully
• Avoid common (but critical) mistakes
• Become a better listener
• Overcome the fears that lead you to avoid conversations
• Know when and how to end a difficult conversation
• Promote joint problem-solving around a complex issue
• Deal with a variety of involved people with more skill and confidence

Who should Attend:

• Managers
• Supervisors
• Team Leaders